Returns & Exchanges
At Newlands Garden Centre, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for most gardening tools and home decor. Please note that live plants and perishable items are subject to specific health guarantees and must be reported within 24 hours of delivery.
Initiate Your Return
Contact our customer service team via email or through our online portal with your order number and the reason for the return to receive a Return Authorization number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship to Newlands
Affix the provided return label to your parcel and drop it off at any authorized courier location; please retain your tracking receipt for your records.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing